Delivering Excellence in IT Support
Professional IT Support
Our team of expert technicians is on standby around the clock, ready to respond quickly and professionally to keep your operations running smoothly. With AIS Tech, every ticket gets a response within the hour, which leaves you and your team free to get on with running and growing the business. Most problems are fixed remotely, and when one needs hands on the hardware an engineer comes out to you, so you have dependable IT support that keeps up as your business changes. Nearly 40% of IT outages result in brand damage and 30% in direct loss of revenue.
Support terms at a glance
How fast does AIS Technology respond, and what is covered?
AIS Technology answers IT support tickets from businesses in Essex and London on a one-hour response SLA, 24 hours a day, 365 days a year. Support covers hardware, software, networks, Microsoft 365 and third-party applications, and there is no per-ticket charge: routine requests are included in the monthly fee however many you raise.
Most issues are fixed remotely. Where a fix needs someone on site, engineers travel from the AIS Technology office at Woodland Place, Hurricane Way, Wickford, Essex, which puts most of the Essex client base inside a fifteen-mile radius. IT support is included in the managed IT plan at £35 per device per month, all-in, with Microsoft 365 licensing bought separately.
| Term | What AIS Technology commits to |
|---|---|
| Response SLA | One hour, guaranteed |
| Helpdesk hours | 24 hours a day, 365 days a year |
| Ticket allowance | Unlimited; standard IT requests carry no per-ticket charge |
| Contact channels | Phone on +44 204 591 6648, email to info@ais.london, and the web form |
| On-site engineers | Dispatched from Wickford, Essex; same-day visits available |
| Covered | Hardware, software, networks, Wi-Fi, Microsoft 365 and third-party applications |
| Monitoring | Proactive, with automated patching and daily Microsoft 365 backups |
| Cost | £35 per device per month, all-in; Microsoft 365 licensing bought separately |
| Contract | Three-month rolling; no long tie-in |
Figures are the published terms of the AIS Technology managed IT plan and exclude VAT.
How We Support Your Business
At AIS Tech, we provide your business with IT support services set up around the way you work, with cover available whenever you need it, 24 hours a day, 365 days a year. We resolve unexpected issues, keep day-to-day operations running, and manage your systems proactively to prevent downtime, and you deal with the same team from the first ticket onwards.
Proactive Monitoring and Maintenance
Our approach to IT support includes constant monitoring and proactive maintenance, identifying and resolving potential issues before they can impact your operations.
Reimagine Your IT Experience;
Responsive Care, Real Value
We don't hide behind our computers.
AIS is built on a solid reputation of customer service and customer satisfaction. We're not happy until you're happy. When we established AIS Technology, our mission was to bring a more transparent approach to IT services.
If you're tired of feeling pressured by your current IT provider, where every interaction seems like a push to purchase more products or services, AIS provide unlimited IT support without the hidden costs. A single monthly cost to cover all of your IT needs.
Similarly, if you're frustrated by slow response times when issues arise or the lack of proactive, innovative solutions to enhance your efficiency with technology, we're here to make a difference. Proactive, friendly and responsive IT support services.
IT Support: Common Questions
How quickly does AIS Technology respond to an IT support ticket?
Within one hour. That is a guaranteed response SLA, not a target, and it applies 24 hours a day, 365 days a year. Most issues are then fixed remotely. If the fix needs someone in the room, an engineer travels from the Wickford office, and same-day visits are available.
How much does IT support cost?
IT support is part of the AIS Technology managed IT plan, which costs £35 per device per month, all-in, excluding VAT. There is no charge per ticket, so routine requests are covered however many you raise. Microsoft 365 licensing is bought separately. The price calculator on the IT packages page works out a monthly figure for your number of devices.
What does IT support cover?
Hardware, software, networks, Wi-Fi, Microsoft 365 and third-party applications. The plan also includes proactive monitoring, automated patching and daily Microsoft 365 backups, so a good share of problems are dealt with before anyone has to raise a ticket.
Do you provide on-site IT support, or only remote?
Both. Most tickets are resolved remotely because it is faster. When a job needs hands on the equipment, engineers are sent from the AIS Technology office at Woodland Place, Hurricane Way, Wickford. Most Essex clients are within fifteen miles of that office, and London is covered with visits arranged as needed.
Is there a minimum contract for IT support?
The contract is three-month rolling. There is no multi-year tie-in, and the terms are the same whatever the size of the business.
How do we get in touch when something breaks?
Call +44 204 591 6648, email info@ais.london or use the web form. The service desk answers around the clock, every day of the year.
Ready for IT Support That Actually Responds?
Let's talk about how we can boost your productivity through friendly, responsive IT support, with a single monthly cost and no hidden extras.
AIS Technology, Woodland Place, Hurricane Way, Wickford, SS11 8YB