Delivering Excellence in IT Support
Professional IT Support
Our team of expert technicians is on standby around the clock, ready to respond quickly and professionally to keep your operations running smoothly. With AIS Tech, you can trust that every technical challenge is met with prompt, effective solutions, freeing you and your team to focus on growing your business with peace of mind. From remote troubleshooting to on-site support, we customise our services to fit your operations perfectly, providing you with dependable IT support that adapts as your business evolves. Nearly 40% of IT outages result in brand damage and 30% in direct loss of revenue.
Support terms at a glance
How fast does AIS Technology respond, and what is covered?
AIS Technology answers IT support tickets from businesses in Essex and London on a one-hour response SLA, 24 hours a day, 365 days a year. Support covers hardware, software, networks, Microsoft 365 and third-party applications, and there is no per-ticket charge: routine requests are included in the monthly fee however many you raise.
Most issues are fixed remotely. Where a fix needs someone on site, engineers travel from the AIS Technology office at Woodland Place, Hurricane Way, Wickford, Essex, which puts most of the Essex client base inside a fifteen-mile radius. IT support is included in the managed IT plan at £12 per user per month plus £125 per month per Microsoft 365 organisation.
| Term | What AIS Technology commits to |
|---|---|
| Response SLA | One hour, guaranteed |
| Helpdesk hours | 24 hours a day, 365 days a year |
| Ticket allowance | Unlimited; standard IT requests carry no per-ticket charge |
| Contact channels | Phone on +44 204 591 6648, email to info@ais.london, and the web form |
| On-site engineers | Dispatched from Wickford, Essex; same-day visits available |
| Covered | Hardware, software, networks, Wi-Fi, Microsoft 365 and third-party applications |
| Monitoring | Proactive, with automated patching and daily Microsoft 365 backups |
| Cost | £12 per user, per month, plus £125 per Microsoft 365 organisation |
| Contract | Three-month rolling; no long tie-in |
Figures are the published terms of the AIS Technology managed IT plan and exclude VAT.
How We Support Your Business
At AIS Tech, we provide your business with tailored IT support services that meet your specific needs, with coverage available whenever you need it, up to 24 hours a day, 365 days a year. Whether it's resolving unexpected issues, ensuring seamless operations, or proactively managing your systems to prevent downtime, we are dedicated to supporting your business every step of the way.
Proactive Monitoring and Maintenance
Our approach to IT support includes constant monitoring and proactive maintenance, identifying and resolving potential issues before they can impact your operations.
What We Do
Seven services. One accountable team.
Most providers hand you between departments. We don’t. Every service below is delivered by the same engineers who already know your systems. Take one, or let us run the lot.
Responsive helpdesk & on-site
IT Support
An unlimited helpdesk and same-day engineers who keep hardware, software and networks running, so your team never loses momentum to a technical hiccup.
What’s included
Reimagine Your IT Experience;
Responsive Care, Real Value
We don't hide behind our computers.
AIS is built on a solid reputation of customer service and customer satisfaction. We're not happy until you're happy. When we established AIS Technology, our mission was to bring a more transparent approach to IT services.
If you're tired of feeling pressured by your current IT provider, where every interaction seems like a push to purchase more products or services, AIS provide unlimited IT support without the hidden costs. A single monthly cost to cover all of your IT needs.
Similarly, if you're frustrated by slow response times when issues arise or the lack of proactive, innovative solutions to enhance your efficiency with technology, we're here to make a difference. Proactive, friendly and responsive IT support services.
Ready for IT Support That Actually Responds?
Let's talk about how we can boost your productivity through friendly, responsive IT support, with a single monthly cost and no hidden extras.
AIS Technology, Woodland Place, Hurricane Way, Wickford, SS11 8YB