Specialists in Providing Secure IT Infrastructure for Financial Services & Consultancy Businesses
Exceptional business outcomes through expert IT management and reliable IT support for businesses in London and Essex
Contact Our Team
AIS is an IT support company for small and medium businesses in the South East of England. Most of our clients are in London and Essex. We run the day to day support, the cloud tools such as Microsoft 365, and the security. We also help you plan what to spend and when. The aim is simple. Your systems stay safe, and your people get on with their work.
Downtime costs money. We watch your systems around the clock and fix faults before your team notices them. When something does go wrong, the helpdesk is open at any hour. You get on with the work. We keep the kit running.
Standing still is expensive too. We move you to the cloud, tighten your security, and put automation and AI tools to work where they save real time. We fix what breaks. We also build the thing that stops it breaking again.
IT should serve the plan, not fight it. We sit down with you, work out where the business is going, and build the IT to match. That means less risk, fewer surprises, and a clear answer when you ask what the spend bought you.
Studies put the saving at 23% to 45% of what a business spends on IT. The reason is the pricing. You pay a set fee each month, so a failed server or an urgent repair never lands as a surprise bill. You also buy less: no data centre, fewer licences, less hardware sitting idle. A provider spreads those costs across many clients, which is how the price comes down without the service getting worse. Then there is the biggest cost of all. Hiring, training and keeping good IT staff is expensive. We bring that skill to you and you carry none of the payroll.
A managed provider earns its fee by keeping your systems up. We watch them all day and act on the warning signs early, so small faults never grow into outages. Your staff notice first. They stop losing an hour here and an hour there to a slow laptop or a mailbox that will not sync. Deadlines get met. Work gets finished. The money follows close behind, because every minute your systems are down is a minute you cannot sell, cannot invoice and cannot answer a customer. Keep the systems steady and the business steadies with them.
Round the Clock
IT SupportCover runs around the clock. We monitor your systems 24/7 and answer fast, so most faults are dealt with before anyone thinks to report them. Less downtime. More work done.
Handing IT to a provider costs less than running your own team, and the bill is the same figure every month. You also get people who have met the problem before.
Cloud Computing
& Microsoft 365We are a Microsoft Silver Partner, so the people setting up your Microsoft 365 and Azure are certified to do it. Your team can share files, work from home, and add users without a rebuild.
UK businesses have moved to the cloud in large numbers. We help you make that move without losing a day of work.
We stay past go-live. That is the whole lifecycle: the migration, the setup, then the day to day tuning for speed, security and compliance.
We start by asking what you actually need. Then we write the plan, agree the budget, and build to it.
The work draws on current thinking in artificial intelligence, cybersecurity and digital infrastructure, so what we put in still fits you in three years.
We audit what you have, plan what comes next, and review it with you on a set rhythm. You can see where the money went.
Your people need to reach each other and their files. We keep that link up, and we move quickly when it breaks.
We fit business-grade networking that holds under load, so your teams, clients and partners stay connected and any outage stays short.
We watch the network and service it before it fails. That is what makes hybrid and remote working practical rather than fragile.
Your business already runs on something. Sage for the accounts, Salesforce or Pipedrive for the pipeline, HubSpot for marketing, Concur for expenses, Oracle NetSuite for the lot. Add Microsoft 365 across the desks, 3CX or Vonage on the phones, FreshBooks doing the invoices, and that is a lot of moving parts held together by logins.
We support all of it. Not just the Microsoft stack, which is where most IT providers stop and start telling you a problem is somebody else’s. If the tool is central to how you work, it is in scope: we manage the accounts, we chase the vendor when the vendor needs chasing, and your team raises one ticket with us rather than three with three different support desks.
What We Do
Most providers hand you between departments. We don’t. Every service below is delivered by the same engineers who already know your systems. Take one, or let us run the lot.
Responsive helpdesk & on-site
An unlimited helpdesk and same-day engineers who keep hardware, software and networks running, so your team never loses momentum to a technical hiccup.
What’s included
How it works
Four stages, and none of them involve you waiting on hold. Here is the whole thing, from the first audit to the review meeting a year later.
Before we quote, we audit. Every machine, every licence, every server, every place your data sits. It usually turns up two or three things nobody knew about: a laptop nobody has patched since last year, a mailbox still forwarding to someone who left, a backup that has been failing quietly for months. You get the findings whether or not you hire us.
You get a fixed price per user, per month, and a written list of what it covers. No hourly rates. No charge for raising a ticket. If a project sits outside the monthly service, such as a migration or a certification, it is scoped and priced on its own so you approve it before anything starts.
Onboarding happens in the background. We put monitoring on your machines, take over the licences, document the estate, and bring your team onto the helpdesk. Your staff carry on working. Most people notice the change only when they raise their first ticket and someone answers it quickly.
Day to day, the helpdesk handles the tickets and the monitoring handles the rest. Patching, backups, security, new starters and leavers. Then we sit down with you on a set rhythm and go through what broke, what we fixed, what is ageing out, and what you should budget for next. No surprises in either direction.
We are based in Wickford, in the middle of Essex, and we cover Essex and London. That is a deliberate radius rather than a marketing claim. It is the area an engineer can reach the same day, which matters on the jobs that cannot be fixed down a remote session: a failed switch, a flooded comms cupboard, a new office that needs cabling before Monday.
Most of the work is remote, because most faults are. Someone raises a ticket, an engineer picks it up, and it is sorted while they carry on with something else. Remote support has no geography, so if your firm has an office in Manchester or a team in Singapore, we cover them the same way. The travel radius is about the jobs that need hands on hardware.
Being local also means knowing the ground. We know which business parks have decent fibre and which are still waiting. We know the Essex firms that grew from ten people to sixty in two years and what broke on the way. That is not something you get from a national helpdesk that has never seen your building.
Each town below has its own page, with the detail on what we do there and who we already look after nearby.
Written by Chris Dunham, Founder
Career start in network security. Secured infrastructure for UK financial institutions and government bodies, including the Home Office. Founded AIS Technology; oversees IT for more than 600 users.
Growing a business makes IT harder. New laptops to set up. Machines that have got slow. Security you know you should have sorted. It eats the day, and none of it is the work you meant to do. Most owners feel it at around 10 to 15 staff. That is usually when we get the call.
Our founder, Chris Dunham, started out in network security. He went on to protect the systems of major financial institutions and government organisations, including the UK Home Office. He brought that standard to AIS Technology, and it is the standard every client here gets.
Today we run IT for more than 600 users, in construction, finance, law and recruitment. We have grown on word of mouth alone. We do not cut corners, and we do not bill you extra for a routine request. As a Microsoft partner we handle the lot: security, cloud, and the day to day support.
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See how our expertise solves real-world IT challenges for businesses like yours.
As a small business, we reached 18 staff earlier this year (now at 35) and began to struggle with IT infrastructure & concerns over security as we grew. After researching the options, I came across Chris at AIS, and with his vast previous experience overseeing the IT for huge international businesses I felt secure in proceeding to instruct his team
The team has been super-responsive to any IT support requests from our team, even those beyond Microsoft and handled scaling up our service requests with our company growth from 18 - 95, an APAC office, adopting infosec and asset management best practices, website hosting, specialist client compliance management and now supporting us in working towards ISO27001 certification
Thanks to AIS we successfully migrated our servers to the cloud and set our employees up on new laptops to work from home. Something that we didn't think was affordable until the team at AIS provided us with different options. Their responses to daily tickets are dealt with quickly and efficiently.
We’re proud to be rated excellent by the businesses we support. Read the reviews below and see why our clients keep coming back.
I would like to share my appreciation for the IT team and the outstanding support they consistently provide. They are reliable, responsive, and always willing to go the extra mile to ensure everything runs smoothly. What truly stands out is their proactive approach and their commitment to finding solutions, even under tight timelines or challenging circumstances.
The team at AIS consistently go above and beyond. Most recently having supported a very quick turnaround on a laptop. In addition to that, the speed of which they pick up tickets and get them resolved is unmatched.
I was impressed with how easy and efficient the process of setting up a new employee workstation was!
Really fast and efficient service from your team and outstanding communication and help from Lalit.
Any issues and they jump on it immediately. Really good service.
My employer uses AIS for our IT helpdesk. Never had an issue and always helpful.
Credentials
Anyone can say they are good at this. These are the parts you can verify without taking our word for it.
Registered office: Woodland Place, Hurricane Way, Wickford, Essex, SS11 8YB. Call +44 204 591 6648 or email info@ais.london.
Common questions
Straight answers, with the numbers in them. If yours is not here, ring us and ask.
Everything your systems need to stay working. That means the helpdesk your staff ring, the monitoring that spots faults before they do, patching and updates, security, backups, and setting up new starters. You get one team and one monthly bill instead of a different supplier for each piece.
You pay per user, per month, on a fixed invoice. The figure does not move when your team raises routine tickets, because we do not charge for those. One-off project work, such as a cloud migration or a Cyber Essentials assessment, is quoted separately so you sign it off before it starts. Our price guide lists what each package includes.
Our standard managed service carries a one hour response target, and most tickets are picked up well inside it. Enterprise packages add 24/7 cover and same-day site visits. If something is down rather than slow, it goes to the front of the queue.
Probably not. Most businesses start to feel real IT pressure at around 10 to 15 staff, and that is usually when we get the call. We support more than 600 users in total, across firms of very different sizes.
No. We do not use long lock-ins. We have grown on word of mouth, which only works if clients stay because the service is good rather than because the paperwork traps them.
We are based in Wickford in Essex and we cover Essex and London. That includes Basildon, Brentwood, Chelmsford, Colchester, Southend and the surrounding towns. Remote support reaches anywhere; site visits are for the region.
Yes. Every managed service client is baselined to the Cyber Essentials standard as part of the service, and we do the remediation and the assessment support. The only extra you pay is the certification fee, which IASME sets and which we do not mark up. We also handle Cyber Essentials Plus and ISO 27001 readiness.
Easier than most people expect. We audit what you have, agree a date, and take over in the background. Your team keeps working through it. We have a guide on switching providers that walks through the whole thing, including the questions to ask your current supplier before you give notice.
Still deciding? Compare the packages, read the guides, or talk to someone.
Practical guidance on IT support, cloud, cybersecurity and compliance, written to help your business turn technology into an advantage.
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