Managed IT
Support Services
Specialists in Providing Secure IT Infrastructure for Financial Services & Consultancy Businesses
Exceptional business outcomes through expert IT management and reliable IT support for businesses in London and Essex
Contact Our Team
What is AIS Technology?
AIS is an IT support company for small and medium businesses in the South East of England. Most of our clients are in London and Essex. We run the day to day support, the cloud tools such as Microsoft 365, and the security. We also help you plan what to spend and when. The aim is simple. Your systems stay safe, and your people get on with their work.
Always-On
Availability
Downtime costs money. We watch your systems around the clock and fix faults before your team notices them. When something does go wrong, the helpdesk is open at any hour. You get on with the work. We keep the kit running.
Innovative
Solutions
Standing still is expensive too. We move you to the cloud, tighten your security, and put automation and AI tools to work where they save real time. We fix what breaks. We also build the thing that stops it breaking again.
Strategic
Support
IT should serve the plan, not fight it. We sit down with you, work out where the business is going, and build the IT to match. That means less risk, fewer surprises, and a clear answer when you ask what the spend bought you.
AIS Technology at a glance
What does AIS Technology do, and what does it cost?
AIS Technology is a managed IT provider for small and medium businesses in Essex and London, working from an office at Woodland Place, Hurricane Way, Wickford, Essex, SS11 8YB. It runs day-to-day IT support, Microsoft 365 and Azure, cybersecurity, IT consultancy, data migration and web development, and it currently manages IT for more than 600 users.
Managed IT costs £12 per user per month plus £125 per month for each Microsoft 365 organisation, on a three-month rolling contract, so a ten-user business pays £245 a month. Every plan carries a one-hour response SLA, a helpdesk staffed 24 hours a day 365 days a year, daily Microsoft 365 backups and unlimited standard support requests. AIS Technology is a Microsoft Silver Partner and is rated 4.7 out of 5 from 44 Trustpilot reviews.
The work covers finance, consultancy, legal, recruitment and construction firms, typically with teams of 10 to 150 people. Engineers are dispatched from Wickford for on-site visits, usually the same day, and AIS Technology has more than 11 years in the IT support industry. You can reach the team on +44 204 591 6648 or at info@ais.london.
Prices exclude VAT. Optional add-ons: Gold cybersecurity at £5 per user per month, and compliance and advanced Microsoft 365 configuration at £100 per organisation per month, rising to £200 from 1 January 2027.
Why Choose Managed IT Services?
Managed IT Services Are Cost Effective
Studies put the saving at 23% to 45% of what a business spends on IT. The reason is the pricing. You pay a set fee each month, so a failed server or an urgent repair never lands as a surprise bill. You also buy less: no data centre, fewer licences, less hardware sitting idle. A provider spreads those costs across many clients, which is how the price comes down without the service getting worse. Then there is the biggest cost of all. Hiring, training and keeping good IT staff is expensive. We bring that skill to you and you carry none of the payroll.
Managed IT Services Maximise Productivity
A managed provider earns its fee by keeping your systems up. We watch them all day and act on the warning signs early, so small faults never grow into outages. Your staff notice first. They stop losing an hour here and an hour there to a slow laptop or a mailbox that will not sync. Deadlines get met. Work gets finished. The money follows close behind, because every minute your systems are down is a minute you cannot sell, cannot invoice and cannot answer a customer. Keep the systems steady and the business steadies with them.
Why Partner with AIS for IT Support and Services?
Round the Clock
IT SupportCover runs around the clock. We monitor your systems 24/7 and answer fast, so most faults are dealt with before anyone thinks to report them. Less downtime. More work done.
Handing IT to a provider costs less than running your own team, and the bill is the same figure every month. You also get people who have met the problem before.
Cloud Computing
& Microsoft 365We are a Microsoft Silver Partner, so the people setting up your Microsoft 365 and Azure are certified to do it. Your team can share files, work from home, and add users without a rebuild.
UK businesses have moved to the cloud in large numbers. We help you make that move without losing a day of work.
We stay past go-live. That is the whole lifecycle: the migration, the setup, then the day to day tuning for speed, security and compliance.
Project & Consultancy
We start by asking what you actually need. Then we write the plan, agree the budget, and build to it.
The work draws on current thinking in artificial intelligence, cybersecurity and digital infrastructure, so what we put in still fits you in three years.
We audit what you have, plan what comes next, and review it with you on a set rhythm. You can see where the money went.
Enterprise Networking
Your people need to reach each other and their files. We keep that link up, and we move quickly when it breaks.
We fit business-grade networking that holds under load, so your teams, clients and partners stay connected and any outage stays short.
We watch the network and service it before it fails. That is what makes hybrid and remote working practical rather than fragile.
There Are No Platforms We Don’t Support!
Your business already runs on something. Sage for the accounts, Salesforce or Pipedrive for the pipeline, HubSpot for marketing, Concur for expenses, Oracle NetSuite for the lot. Add Microsoft 365 across the desks, 3CX or Vonage on the phones, FreshBooks doing the invoices, and that is a lot of moving parts held together by logins.
We support all of it. Not just the Microsoft stack, which is where most IT providers stop and start telling you a problem is somebody else’s. If the tool is central to how you work, it is in scope: we manage the accounts, we chase the vendor when the vendor needs chasing, and your team raises one ticket with us rather than three with three different support desks.
What We Do
Seven services. One accountable team.
Most providers hand you between departments. We don’t. Every service below is delivered by the same engineers who already know your systems. Take one, or let us run the lot.
Responsive helpdesk & on-site
IT Support
An unlimited helpdesk and same-day engineers who keep hardware, software and networks running, so your team never loses momentum to a technical hiccup.
What’s included
How it works
What happens when you hand us your IT
Four stages, and none of them involve you waiting on hold. Here is the whole thing, from the first audit to the review meeting a year later.
We look at what you have
Before we quote, we audit. Every machine, every licence, every server, every place your data sits. It usually turns up two or three things nobody knew about: a laptop nobody has patched since last year, a mailbox still forwarding to someone who left, a backup that has been failing quietly for months. You get the findings whether or not you hire us.
We agree the scope and the price
You get a fixed price per user, per month, and a written list of what it covers. No hourly rates. No charge for raising a ticket. If a project sits outside the monthly service, such as a migration or a certification, it is scoped and priced on its own so you approve it before anything starts.
We take over without stopping the business
Onboarding happens in the background. We put monitoring on your machines, take over the licences, document the estate, and bring your team onto the helpdesk. Your staff carry on working. Most people notice the change only when they raise their first ticket and someone answers it quickly.
We run it, and you can see what we did
Day to day, the helpdesk handles the tickets and the monitoring handles the rest. Patching, backups, security, new starters and leavers. Then we sit down with you on a set rhythm and go through what broke, what we fixed, what is ageing out, and what you should budget for next. No surprises in either direction.
Where we work
We are based in Wickford, in the middle of Essex, and we cover Essex and London. That is a deliberate radius rather than a marketing claim. It is the area an engineer can reach the same day, which matters on the jobs that cannot be fixed down a remote session: a failed switch, a flooded comms cupboard, a new office that needs cabling before Monday.
Most of the work is remote, because most faults are. Someone raises a ticket, an engineer picks it up, and it is sorted while they carry on with something else. Remote support has no geography, so if your firm has an office in Manchester or a team in Singapore, we cover them the same way. The travel radius is about the jobs that need hands on hardware.
Being local also means knowing the ground. We know which business parks have decent fibre and which are still waiting. We know the Essex firms that grew from ten people to sixty in two years and what broke on the way. That is not something you get from a national helpdesk that has never seen your building.
Each town below has its own page, with the detail on what we do there and who we already look after nearby.
Solving IT Challenges for Growing Businesses:
A Message from Our Founder
Written by Chris Dunham, Founder
Career start in network security. Secured infrastructure for UK financial institutions and government bodies, including the Home Office. Founded AIS Technology; oversees IT for more than 600 users.
Growing a business makes IT harder. New laptops to set up. Machines that have got slow. Security you know you should have sorted. It eats the day, and none of it is the work you meant to do. Most owners feel it at around 10 to 15 staff. That is usually when we get the call.
Our founder, Chris Dunham, started out in network security. He went on to protect the systems of major financial institutions and government organisations, including the UK Home Office. He brought that standard to AIS Technology, and it is the standard every client here gets.
Today we run IT for more than 600 users, in construction, finance, law and recruitment. We have grown on word of mouth alone. We do not cut corners, and we do not bill you extra for a routine request. As a Microsoft partner we handle the lot: security, cloud, and the day to day support.
Last reviewed · How we write and review this site
Meet Chris Dunham, Founder of AIS Technology
Rated Excellent on Trustpilot
We’re proud to be rated excellent by the businesses we support. Read the reviews below and see why our clients keep coming back.
Consistently going above and beyond
I would like to share my appreciation for the IT team and the outstanding support they consistently provide. They are reliable, responsive, and always willing to go the extra mile to ensure everything runs smoothly. What truly stands out is their proactive approach and their commitment to finding solutions, even under tight timelines or challenging circumstances.
Consistently good
The team at AIS consistently go above and beyond. Most recently having supported a very quick turnaround on a laptop. In addition to that, the speed of which they pick up tickets and get them resolved is unmatched.
Impressive service
I was impressed with how easy and efficient the process of setting up a new employee workstation was!
Really fast and efficient service
Really fast and efficient service from your team and outstanding communication and help from Lalit.
Any issues and they jump on it
Any issues and they jump on it immediately. Really good service.
Always helpful
My employer uses AIS for our IT helpdesk. Never had an issue and always helpful.
Credentials
What we hold, and where to check it
Anyone can say they are good at this. These are the parts you can verify without taking our word for it.
- Microsoft Silver Partner
- Partnerships across Dell and Cisco
- Cyber Essentials and Cyber Essentials Plus certification support
- ISO 27001 readiness programmes
- 600+
- users supported day to day
- 4.7/5
- on Trustpilot, from 44 reviews
- 1 hour
- response target on our standard managed service
- 24/7
- helpdesk cover on enterprise packages
Registered office: Woodland Place, Hurricane Way, Wickford, Essex, SS11 8YB. Call +44 204 591 6648 or email info@ais.london.
Common questions
The things people ask us first
Straight answers, with the numbers in them. If yours is not here, ring us and ask.
What does managed IT support actually cover?
Everything your systems need to stay working. That means the helpdesk your staff ring, the monitoring that spots faults before they do, patching and updates, security, backups, and setting up new starters. You get one team and one monthly bill instead of a different supplier for each piece.
How much does it cost?
You pay per user, per month, on a fixed invoice. The figure does not move when your team raises routine tickets, because we do not charge for those. One-off project work, such as a cloud migration or a Cyber Essentials assessment, is quoted separately so you sign it off before it starts. Our price guide lists what each package includes.
How quickly do you respond?
Our standard managed service carries a one hour response target, and most tickets are picked up well inside it. Enterprise packages add 24/7 cover and same-day site visits. If something is down rather than slow, it goes to the front of the queue.
Are we too small for you?
Probably not. Most businesses start to feel real IT pressure at around 10 to 15 staff, and that is usually when we get the call. We support more than 600 users in total, across firms of very different sizes.
Do we have to sign a long contract?
No. We do not use long lock-ins. We have grown on word of mouth, which only works if clients stay because the service is good rather than because the paperwork traps them.
Where do you work?
We are based in Wickford in Essex and we cover Essex and London. That includes Basildon, Brentwood, Chelmsford, Colchester, Southend and the surrounding towns. Remote support reaches anywhere; site visits are for the region.
Can you help us get Cyber Essentials certified?
Yes. Every managed service client is baselined to the Cyber Essentials standard as part of the service, and we do the remediation and the assessment support. The only extra you pay is the certification fee, which IASME sets and which we do not mark up. We also handle Cyber Essentials Plus and ISO 27001 readiness.
We already have an IT provider. How hard is it to switch?
Easier than most people expect. We audit what you have, agree a date, and take over in the background. Your team keeps working through it. We have a guide on switching providers that walks through the whole thing, including the questions to ask your current supplier before you give notice.
Still deciding? Compare the packages, read the guides, or talk to someone.