Strategic IT Management and Day-to-Day Care
Managed IT Services
Managed IT services offer businesses the opportunity to benefit from expert IT support and maintenance without the need to build and manage an in-house team. With AIS Tech’s Managed IT Services, your technology is always in expert hands, keeping your systems secure, efficient, and optimised around the clock. Our goal is to take the burden off your shoulders, so you can focus on what matters most; growing your business.
Managed IT at a glance
What are managed IT services, and what does AIS Technology charge for them?
Managed IT services means handing the whole IT function to an outside team on a fixed monthly fee, instead of hiring and running one in house. AIS Technology takes on monitoring, patching, backups, Microsoft 365 administration, cybersecurity and vendor coordination for small and medium businesses across Essex and London, and answers the helpdesk 24 hours a day, every day of the year.
The price is £35 per device per month, all-in, on a three-month rolling contract, with Microsoft 365 licensing bought separately. A business with ten devices therefore pays £350 a month. Every ticket is covered by a one-hour response SLA, and routine support requests carry no extra charge. AIS Technology manages IT for more than 600 users from its base in Wickford, Essex.
| Item | Included in the base plan | Cost |
|---|---|---|
| Managed IT, per device | Yes | £35 per device, per month |
| Unlimited 24/7/365 IT service desk | Yes | No extra charge |
| One-hour response SLA | Yes | No extra charge |
| 24/7/365 endpoint detection and response | Yes | No extra charge |
| 24/7/365 identity and account protection | Yes | No extra charge |
| Dedicated Security Operations Centre | Yes | No extra charge |
| Microsoft 365 backup and recovery | Yes | No extra charge |
| Virtual IT Manager service | Yes | No extra charge |
| Onboarding, offboarding and device provisioning | Yes | No extra charge |
| Wi-Fi, network and third-party app support | Yes | No extra charge |
| Compliance portal | No, optional add-on | £100 per organisation, per month |
| Microsoft 365 licences | No, bought separately | Microsoft list price |
| Example: 10 devices | Yes | £350 per month |
| Contract length | Yes | Three-month rolling |
Prices exclude VAT.
Discover How We Can Support Your Business
Our managed IT services provide complete, end-to-end solutions, covering everything from network security and data backups to hardware support and 24/7 helpdesk assistance. We monitor, maintain, and proactively manage your IT infrastructure to prevent issues before they arise, allowing you to focus on growing your business with confidence.
With AIS Tech as your trusted IT partner, you’ll have access to a team of skilled professionals who keep your support running without gaps, so you can get on with your business goals and leave the IT to us.
Access to Expertise
Our managed IT service offers access to a diverse team of highly trained professionals with specialised skills in areas like cybersecurity, cloud computing, and network management. This allows your business to benefit from expert knowledge and the latest best practices without the costs of hiring and training in-house staff.
Reimagine Your IT Experience;
Responsive Care, Real Value
AIS is built on a solid reputation of customer service and customer satisfaction. We’re not happy until you’re happy. When we established AIS Technology, our mission was to bring a more transparent approach to IT services.
If you're tired of feeling pressured by your current IT provider, where every interaction seems like a push to purchase more products or services, AIS provide unlimited IT support without the hidden costs. A single monthly cost to cover all of your IT needs.
Similarly, if you're frustrated by slow response times when issues arise or the lack of proactive, innovative solutions to enhance your efficiency with technology, we’re here to make a difference. Proactive, friendly and responsive IT support services.
Simple Pricing, Powerful Support
We understand that finding the right partner can be a challenge. That's why we keep managed IT to one straightforward plan, priced per device, with full support included and no lengthy contract. We believe in earning your business every month, not locking you in. We are your trusted IT partner and support you across the UK.
We're committed to providing UK businesses with the best possible IT support experience. Three-month rolling contracts, all-in pricing and a proactive approach are what set us apart. Get in touch and we will show you how it would work for your business.
Managed IT Services: Common Questions
Why should I consider outsourcing managed IT support services for my small business in the UK?+
Because most small businesses need more IT skills than one person can cover. Outsourcing gives you a whole team for helpdesk, security, Microsoft 365 and networking, with no gap when someone is ill or on holiday. With AIS Technology that means a one-hour response SLA and a service desk that answers 24 hours a day, every day of the year, for a fixed monthly price per device.
What are the benefits of outsourcing managed IT support services for small businesses in the UK?+
A predictable monthly cost in place of a salary, recruitment and training. Security tools a small business would struggle to buy and run itself, such as endpoint detection and response and a security operations centre. And problems caught by monitoring before your staff notice them. AIS Technology includes all of that in one price per device, with Microsoft 365 licensing bought separately.
How can outsourcing managed IT support services help improve the efficiency of small businesses in the UK?+
Mostly by cutting downtime. Patches go on to a schedule, devices and backups are watched around the clock, and when something breaks, staff raise a ticket and get a response within the hour instead of waiting for whoever knows computers to be free. New starters get a working laptop and accounts on their first day, and leavers lose access the day they go.
What factors should small businesses in the UK consider when choosing a managed IT support services provider?+
Check whether the response time is a contractual SLA or just a target, what security is in the base price, whether Microsoft 365 backup is included, how long the contract ties you in, and who actually answers the phone. Ask to speak to a client of a similar size. AIS Technology works on three-month rolling contracts, so you are never locked in for years.
How can small businesses in the UK get started with outsourcing managed IT support services?+
Start with a conversation and an audit of what you have now. AIS Technology begins with a free IT review, then writes a transition plan covering access, documentation and any fixes needed, which you approve before anything changes. The handover from your current provider is planned, so your team sees no disruption.
Let's Talk About Managed IT for Your Business
One all-in plan, no lengthy contracts, and proactive support that earns your business every month. Tell us what you need and we will show you how it would work.
AIS Technology, Woodland Place, Hurricane Way, Wickford, SS11 8YB