AIS Technology

Locations

AIS Technology provides on-site and remote IT support to businesses across Essex and London from one office on Hurricane Way in Wickford. Our engineers travel out from there, so most Essex clients are within fifteen miles of the people who look after their systems.

Every area gets the same one-hour response SLA and 24/7 helpdesk. Choose your town below to see how on-site cover reaches you.

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Coverage at a glance

Where does AIS Technology provide IT support, and how fast can an engineer get there?

AIS Technology provides IT support across Essex and London from one office at Woodland Place, Hurricane Way, Wickford, Essex, SS11 8YB. Eight areas are covered with a dedicated local page: Wickford, Basildon, Chelmsford, Brentwood, Southend-on-Sea, Colchester, Essex as a whole, and London.

Every area is covered by the same terms: a one-hour response SLA, a 24/7 helpdesk, and same-day on-site dispatch. Because engineers travel from Wickford, most of the Essex client base sits inside a fifteen-mile radius of the office, and the average response time for Essex clients is under an hour for standard tickets.

The areas AIS Technology covers, how on-site support reaches each one, and where to read the detail.
Area	On-site cover from the Wickford office	Local page
Wickford, Essex	Head office town. An engineer can be on site in under fifteen minutes for most Wickford businesses. Covers SS11 and SS12.	/locations/it-support-wickford
Basildon, Essex	Minutes from the office, with same-day on-site support.	/locations/it-support-basildon
Chelmsford, Essex	Same-day on-site support across Chelmsford and the surrounding area.	/locations/it-support-chelmsford
Brentwood, Essex	Same-day on-site support, often within the hour.	/locations/it-support-brentwood
Southend-on-Sea, Essex	Standard tickets picked up within an hour; on-site dispatch same day.	/locations/it-support-southend
Colchester, Essex	Most issues resolved remotely within minutes; on-site engineers dispatched as needed.	/locations/it-support-colchester
Essex, county-wide	Same-day on-site dispatch to the main population centres. Average response under one hour for standard tickets.	/locations/it-support-essex
London	Covered across boroughs, with remote-first resolution and on-site visits arranged as needed.	/locations/it-support-london

Terms are identical in every area: £35 per device per month, a one-hour response SLA, and a three-month rolling contract. Microsoft 365 licensing is required separately.

Areas We Cover

IT Support Services Across London and Essex

Basildon

Dedicated IT support in Basildon, providing managed services and strategic IT consulting.

Colchester

Proactive IT support in Colchester, tailored to the needs of growing organisations.

Chelmsford

Reliable IT support in Chelmsford, helping local businesses stay secure, connected, and productive.

Brentwood

Comprehensive IT support in Brentwood, keeping your business technology running smoothly.

Southend

Expert IT support in Southend, delivering responsive and cost-effective services for SMEs.

London

Business IT support in London, designed to keep your technology steady and your team focused.

Client Reviews on Our Dedicated IT Expertise

See how our expertise solves real-world IT challenges for businesses like yours.

As a small business, we reached 18 staff earlier this year (now at 35) and began to struggle with IT infrastructure & concerns over security as we grew. After researching the options, I came across Chris at AIS, and with his vast previous experience overseeing the IT for huge international businesses I felt secure in proceeding to instruct his team

The team has been super-responsive to any IT support requests from our team, even those beyond Microsoft and handled scaling up our service requests with our company growth from 18 - 95, an APAC office, adopting infosec and asset management best practices, website hosting, specialist client compliance management and now supporting us in working towards ISO27001 certification

Thanks to AIS we successfully migrated our servers to the cloud and set our employees up on new laptops to work from home. Something that we didn't think was affordable until the team at AIS provided us with different options. Their responses to daily tickets are dealt with quickly and efficiently.

Insights

Latest insights from our team

Practical guidance on IT support, cloud, cybersecurity and compliance, written to help your business turn technology into an advantage.

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Microsoft 365 Security Checklist for UK SMEs

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Cybersecurity

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The Cyber Security and Resilience Bill brings managed service providers, data centres and designated critical suppliers under direct regulation, with a 24 hour incident reporting deadline and fines up to £17 million. Micro and small businesses are exempt, but supplier contracts, insurance renewals and security questionnaires will still reach them. Here is who is in scope, where the Bill has reached in Parliament, and what to do now.

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IT Support

IT Support Cost UK: What SMEs Actually Pay in 2026

Ask three UK providers what IT support costs and you will get three very different numbers. This guide gives the real 2026 figures, explains every pricing model, shows why smaller teams pay more per user, breaks down the costs that sit outside the monthly fee, compares outsourcing against an in house hire, and gives you eleven questions to ask before you sign anything.

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Contact AIS Tech's IT Support Consultants

Financial organisations deserve support that is consistent, informed and patient. AIS provides daily assistance for staff, improvements for systems and reassurance for firms that handle sensitive information.

AIS Technology, Woodland Place, Hurricane Way, Wickford, SS11 8YB

+44 204 591 6648 info@ais.london